Browse our Frequently Asked Questions below or, if you have a specific question, you can use the search bar to find it. If you can’t find what you’re looking for, feel free to reach out!

What are your stock sizes?

Most of our products are customized for each client’s unique needs. However, we do carry several stock sizes that may fit with your needs. For an updated list of stock products, please email

What is your minimum order quantity?

For our stock products, we sell units in batches of 150 – 250 units. For custom sizes products, we typically maintain a 5,000 minimum order quantity (MOQ), but this can go up or down depending on what type of product you are interested in.

Do you offer custom branding?

Yes! We love partnering with our customers to design beautiful, custom branded products. Send a note to today to learn more about how this works.

What is the difference between biodegradable and compostable?

What is the difference between home compostable and curbside compostable?

Are your products biodegradable?

We work with dozens of different materials, many of which are biodegradable. If you have questions about what kinds of materials we work with (and how each is classified), please get in touch at

Are your products compostable?

We work with dozens of different materials, many of which are municipally compostable or home compostable. If you have questions about what kinds of materials we work with (and how each is classified), please get in touch at

How long do your products keep things cold?

If necessary, we can customize our packaging to keep your products cold for up to 96 hours, however the majority of our customers aim for between 24 – 55 hours. Some of our customers ship their products in as little as 3 hours! We offer free thermal diagnostics to determine what type of insulator will work best for your needs. Please send a note to with a bit of information about your operation, and a packaging expert will respond right away!

Do you sell ice packs and boxes?

Currently, we do not manufacture ice packs or boxes. We do, however, have great relationships with the best suppliers in the country, and we would be happy to make an introduction. Just send an email to and let us know what you need!

Do you sell recyclable ice packs?

Currently, there is no such thing as a recyclable ice pack. If you want to talk about a more sustainable coolant option, feel free to reach out to

Are your products more expensive than conventional EPS shipping containers?

Our pricing is equal to (or less than) that of conventional materials such as EPS or PU foam. When designing a new package, we take a holistic approach and try to see if we can add value in other ways besides delivering a cheaper insulator. Often, we are able to help customers shrink their box sizes, use less coolant, or achieve longer ship times for better shipping rates, overall lowering their operational costs.

What is jute? Is that the only material you offer?

Have you ever seen a burlap table cloth or coffee bag? That’s jute! Jute is a tall grass native to south east Asia that is used to make all kinds of burlap materials. We then re-recycle burlap coffee bags to make insulation!   However, we are not limited to jute fiber. We also make products from recycled denim, cotton, wool, paper, recycled plastics, and plant oils and starches!

What is your lead time?

Our lead time varies depending on what type of product you need. If it’s something we have in stock, we can ship it out the next day. If it’s a custom design, it can take anywhere from 2-6 weeks.